WebFeat case studies

Case study #1:
King County Library System

(published January 2003)

In year 2000, King County Library System set out to change the way their library served up online information to its customers.

“We had made a major investment in our information sources, yet they were underutilized,” said Bill Ptacek, Director of King County Library System,
“ patrons were forced to master dozens of databases and complex interfaces, resulting in confusion and, ultimately, a vast information resource that was largely idle. We needed our patrons to know that there was more out there than Google.”

King County asked a simple question: what if we could search all of our knowledge sources at the same time, with one intuitive interface?

The answer sparked a revolution...

Read on!

Case study #2:
Cleveland Public Library

(published June 2003)

Cleveland Public Library is the third largest public research library in
America. Known as “The People’s University,” the library offers its
patrons one of the largest and most diverse database collections available anywhere.

The problem? “We offered a tremendous wealth of knowledge to our patrons, but they were required to learn dozens of databases and interfaces,” said Andrew A. Venable, Jr., Director of Cleveland Public Library, “the process of navigating our collective knowledge base was a tedious one.”

The People's University had one simple goal: enable their patrons to search any of their knowledge resources at the same time, with one intuitive interface...

Read on!